Why employees are expected to have a good standard of literacy in the workplace

Having good written and verbal communication is an employability skill that all employers expect when they employ someone new.

Employees will be expected to communicate with their bosses as well as their work colleagues so it is important that they can listen and communicate well, and be able to read and write to a high standard.

Customers will return to businesses where employees communicate with them with a good standard of literacy.

How a company or a business attracts customers relies on a high standard of literacy, as the customer should not expect to read bad spelling, grammar and/or punctuation on any communication from that business or company.